Accessibility arrangements- Energix makes every effort and takes all necessary means in order to provide the public in whole an equal, respectable, accessible and professional service.

In accordance with the Law of Equal Rights for Persons with Disabilities-1998 and the regulations established pursuant to it, many efforts and resources are invested in making the necessary accessibility adjustments that will provide people with disabilities services provided to all customers, independently and equally.

Call center accessibility- The call center at the company’s headquarters and offices have been made available for the benefit of customers with disabilities and are without background music, at a slow pace and in clear language. In addition, as mentioned, the company’s employees and managers have been and continue to receive training to provide an accessible service.

Telephone number: 03-5668855, email address: [email protected]

There are alternative means for contacting the call center. You can send a fax to the number: 03-5668822

Website accessibility– An accessible website is a website that allows people with disabilities and senior people to use its services with the same level of efficiency and enjoyment as others. According to a study conducted in 2003 by Microsoft, approximately 20 to 50 percent of the population encounter difficulties while using the Internet and may benefit from more accessible Internet content.

Energix believes in, and strives towards equal opportunities in the Internet for people with various disabilities and those who require assistive technology while using computers. Pursuant to Energix’s viewpoint according to which all people should have equal opportunity and accessibility to service and information, Energix sees great importance to adapting its site with accessibility. To this end, the company made great efforts in turning its website into an accessible website in order to allow people with disabilities to use it comfortably.

Information about website accessibility-

• This website meets the requirements of the Regulations on Equal Rights for People with Disabilities (Service Accessibility Adjustments), 2013.
• The accessibility adjustments were made according to the recommendations of the Israeli standard (TI 5568) for content accessibility on the Internet at level AA and the international WCAG2.0 guidelines.
• The tests were conducted for the highest compatibility for the following browsers; Chrome, Firefox and Explorer 9 or higher.
• The website provides a semantic structure for assistive technologies and support for the accepted usage pattern for operating with a keyboard using the arrow keys, Enter and Esc to exit menus and windows.
• The website is optimized for display in common browsers and for use on the cell phone.
• To get the best browsing experience with screen reader software, we recommend using the updated NVDA software.

Accessible information- People with disabilities are invited to receive information provided on behalf of the company, using accessible formats.

– In case assistance with reading aloud is required, please contact the company’s secretary, by phone, email or in the company’s front desk.

Additional contact information-

Email – [email protected]

Fax – 03-5668822

Contact via “Contact” on the website

Contact by mail to the address: Jabotinsky 2, Atrium Building, floor 40, Ramat Gan, 5250501, Israel

Addressing requests and suggestions for improving company’s accessibility

Please note that we periodically continue our efforts in improving the company’s accessibility as part of our commitment to alloweveryone, including people with disabilities, to receive the most accessible service.

If you encounter a problem or a malfunction regarding accessibility, we would appreciate you informing us in order for us to make every effort to resolve it and take care of the malfunction as soon as possible.